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By establishing a MyChart account, I agree to these Terms and Conditions and any future revisions to them. I also agree that these Terms and Conditions make up a written agreement between Parkview Health System, Inc., its affiliated healthcare providers and their business units, including Parkview Physicians Group, (“Parkview Health”) and me documenting my informed consent for the use of MyChart.


I understand that MyChart and/or physician-patient email should NEVER be used for emergencies or urgent health care matters.  If I believe I am experiencing an emergency or urgent or life threatening health condition I will either phone my physician, go directly to the Emergency Department of a local hospital, or call 911.


MyChart can/may provide the following services:

  • Ability to request/schedule appointments, cancel appointments with 24 hours advance notice, view past appointments and view upcoming appointments;
  • Ability to view portions of my medical record such as allergies, medications, immunizations, medical history, health summary, current health issues and recent visit information;
  • Access to test results;
  • Electronic communication with physician via secure messaging regarding health concerns, such as: non-urgent medical questions, prescription questions, test results questions, visit follow-up questions, referral requests and preventive care reminders;
  • Requests for prescription refills;
  • Pay medical bill(s) from MyChart account; and
  • Financial account information; and
  • Links to other sites that may provide information on health topics.

Other services may be added as Parkview Health develops the MyChart web portal.

I understand and agree that MyChart may not be used for:

  • Emergent appointment requests;
  • Any purpose at all if my last office visit with my Parkview Health provider was more than three years ago. These will require a telephone call, and possibly an office visit, to Parkview Health.

If my physician is out of the office or unavailable to respond to my MyChart message, I understand and agree that my message may be routed to another Parkview Health provider.  I also understand that Parkview Health providers may send me messages via MyChart. I understand that I will be able to tell when my messages have been received.  It is my responsibility to monitor these messages and respond in an appropriate manner. I must provide Parkview Health with a valid email address and update Parkview Health if I change my email account. Parkview Health may send me emails via my personal email address to notify me that I have new MyChart messages. Messages sent via my personal email will not contain personal health information. I understand that Parkview Health cannot be responsible for information accessed by others to whom I have given access to my email.

I agree that all messages I send through MyChart will be regarding my health care and conditions or the health care and conditions of a person for whom I have proxy access. I understand that asking for advice for any other friend or family member is not allowed.

MyChart may include access to a video visit feature. A video visit is a real time connection to a provider in the form of a video feed, where both parties are visible to each other. Patients between the ages of 14 and 17 should not use the video visit feature for consultation or treatment related to mental health issues, substance use disorder, pregnancy related care, or sexually transmitted disease. Additional terms and conditions apply.


The first time I log on to MyChart I will be required to create a unique user ID and a password. I agree to keep my activation code, if one is provided to me, and my user ID and password confidential. Anyone with access to my user ID and password would have access to my personal health information and the personal health information of my proxies; they would also be able to add to my personal health information and send messages to my providers as if they are me. It is my responsibility to change my password if I believe it has been compromised or shared with someone else. I understand that it is recommended that I change my password frequently. Every time I log into MyChart, my user ID and password will be logged in an audit trail in the computer system.

I understand that if Parkview Health discovers that I have inappropriately shared my access code or password or that I have abused my access privileges, Parkview Health may terminate my participation in MyChart. I understand that Parkview Health takes no responsibility for and disclaims any and all liability for damages arising from a breach of medical record confidentiality resulting from my sharing or losing my access code or password.


I understand that Parkview Health may provide links or reference to other sites, but Parkview Health has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this web portal.


I understand that MyChart may not always be available to me due to system maintenance, back-ups or failures. Access is provided on an "as is available" basis and I am not guaranteed access at any particular time.  I also understand that email is not a confidential means of communication.  I agree to waive any rights that I may have against Parkview Health and any supplier or operator of the MyChart technology for any loss of information due to technical failures and/or unintended breaches of confidentiality because of unauthorized access to my information as a result of my decision to communicate with Parkview Health in this manner.


There is no charge for use of MyChart.


Both Federal and State laws govern the confidentiality of medical information. Parkview Health is dedicated to keeping your medical information confidential. Please read Parkview Health’s Notice of Privacy Practices for more information about how Parkview Health may use and disclose information.  The Notice of Privacy Practices is available by clicking this link: Except as provided in the Notice of Privacy Practices, Parkview Health will obtain your consent to forward patient-identifiable information to a third party.


Parkview Health has implemented the following security features:

  • Encryption: We use 128-bit Secure Socket Layer to encrypt the communication from your web browser to our secure web server.
  • Dedicated web server for MyChart: We separate the web server and electronic medical record machines. In the unlikely event that our server is compromised, no health information would be exposed since it is not saved on the web server. Patient information is stored only in the electronic medical record, behind a firewall.
  • No Caching on the client side: We disable caching of data in the browser and force the web pages to expire immediately. This prevents a follow-on user from viewing pages that you had previously viewed while using MyChart.
  • Firewall: Personal health information is stored in the secure electronic medical record, protected from the Internet by a firewall.
  • Session Timeout: After a period of inactivity, the logon session will time out.
  • Monitoring: We constantly monitor the web server for evidence of unauthorized break-in attempts. We apply the latest security patches, as they become available.


I understand that I may disenroll from using my MyChart Account at any time by submitting a request through MyChart, or contacting the MyChart helpdesk at 1-855-853-0001.  I also understand that if Parkview Health determines in its sole discretion that I have violated this agreement and terms and conditions of use and/or have abused the use of MyChart, Parkview Health reserves the right to discontinue my use of MyChart.


By establishing a MyChart account and checking this box I am agreeing to these Terms and Conditions on my behalf and on behalf of the patient, if I am acting as their legal representative.  The use of this “check box” is my signature on this agreement.  I understand that Parkview Health may update these Terms and Conditions from time to time.  The current Terms and Conditions will be posted and available on the MyChart web site.  It is my responsibility to review them.  My continued use of MyChart will indicate my agreement with any changes.

MyChart is a registered trademark of Epic Corporation